Privacy Policy - SparkLocal HQ

**Last updated: May 2025**

TechSpeak (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user of our website and services.

Please read this policy carefully. By using our website or services, you agree to the practices described here.

—

## 1. Who We Are

TechSpeak is a Google Business Profile management service operating globally, primarily serving businesses in India, the United Kingdom, and the United States.

**Website:** [your domain]
**Contact email:** [your email]

—

## 2. What Information We Collect

### Information you provide directly
When you submit our contact form or request a free audit, we collect:
– Your name
– Your business name
– Your email address
– Your website URL
– Your country
– Your Google Business Profile URL or business name on Google
– Any additional information you include in your message

### Information collected automatically
When you visit our website, we may automatically collect:
– Your IP address
– Browser type and version
– Pages visited and time spent
– Referring website
– Device type (desktop, mobile, tablet)

This information is collected through cookies and standard server logs. See Section 6 for more on cookies.

### Information from third-party services
If you interact with us via email or social media, we may collect information from those platforms in accordance with their own privacy policies.

—

## 3. How We Use Your Information

We use the information we collect to:

– Respond to your enquiries and deliver your free GBP audit
– Provide and manage the services you have engaged us for
– Send service-related communications (reports, updates, invoices)
– Improve our website and services based on usage data
– Comply with legal obligations

We do **not** sell, rent, or trade your personal information to third parties for marketing purposes.

—

## 4. Legal Basis for Processing (GDPR)

If you are located in the United Kingdom or European Union, we process your personal data on the following legal bases:

– **Contract:** To fulfil the services you have requested
– **Legitimate interests:** To improve our services and respond to enquiries
– **Consent:** Where you have explicitly agreed (e.g. marketing emails)
– **Legal obligation:** Where required by law

—

## 5. How We Share Your Information

We do not sell your data. We may share your information only in the following circumstances:

– **Service providers:** We use trusted third-party tools (such as email platforms and analytics services) that may process your data on our behalf under data processing agreements
– **Legal requirements:** If required by law, court order, or to protect our rights
– **Business transfer:** In the event of a merger or acquisition, your data may be transferred as part of that process

All third-party service providers are required to handle your data securely and only for the purposes we specify.

—

## 6. Cookies

Our website uses cookies to function properly and to understand how visitors use the site.

**Types of cookies we use:**

You can control cookies through your browser settings or via our Cookie Policy page. Disabling certain cookies may affect website functionality.

For full details, see our [Cookie Policy](/cookie-policy).

—

## 7. Data Retention

We retain your personal data for as long as necessary to provide our services or as required by law.

– **Enquiry data:** Retained for 2 years from the date of last contact
– **Client data:** Retained for the duration of the service agreement plus 3 years
– **Website analytics:** Retained for 26 months (Google Analytics default)

After these periods, data is securely deleted or anonymised.

—

## 8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

– **Access:** Request a copy of the personal data we hold about you
– **Correction:** Ask us to correct inaccurate or incomplete data
– **Deletion:** Request that we delete your personal data
– **Restriction:** Ask us to limit how we use your data
– **Portability:** Request your data in a portable format
– **Objection:** Object to certain types of processing
– **Withdraw consent:** Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at [your email]. We will respond within 30 days.

If you are in the UK or EU and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

– **UK:** Information Commissioner’s Office (ICO) — ico.org.uk
– **India:** Refer to the Digital Personal Data Protection Act 2023

—

## 9. Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure.

These measures include:
– Encrypted data transmission (HTTPS)
– Access controls limiting who can view personal data
– Regular security reviews

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

—

## 10. International Data Transfers

We operate globally and your data may be processed in countries outside your own. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

—

## 11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

—

## 12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

—

## 13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

**Email:** [your email]
**Website:** [your domain]/contact